General terms and conditions

Version dated April 3, 2026

Fire-Starter SA has developed the “Terminal 1” concept within Palais 1, located at Avenue de l’Impératrice Charlotte, 1020 Brussels. This concept is presented as an entertainment venue and center offering a variety of immersive and interactive activities and attractions (immersive exhibitions, virtual or augmented reality games, etc.).  

ARTICLE 1: APPLICATION OF THE GENERAL TERMS AND CONDITIONS

1.1. These general terms and conditions of sale (hereinafter the“Terms”) shall exclusively govern the relationship between, on the one hand, Fire-Starter SA, whose registered office is located at Place de Belgique 1, 1020 Brussels, Belgium and registered under enterprisenumber 0411.679.579, acting, in connection with the operation of Hall 1 entrusted to it by the non-profit organization Brussels Expo, under the trade name “Terminal 1” (hereinafter “Terminal 1”) and, on the other hand, any person holding or having purchased an admission ticket for an event within Terminal 1 via the Terminal 1 ticketing platform or on-site at Terminal 1 (at each event stand or at the self-service kiosks) (hereinafter the“Purchaser”). 

Under these Terms and Conditions, Terminal 1 acts as a service provider for the sale of tickets (ticketing) for activities operated by operators within Terminal 1 from whom Terminal 1 has obtained authorization to sell tickets and any related goods and/or services to the Purchaser.

1.2. These Terms and Conditions shall form an integral part of the contract between Terminal 1 and the Purchaser and shall apply to the exclusion of all other terms and conditions or conflicting provisions, including but not limited to any prior written communication or negotiation, as well as any general or specific terms and conditions of the Purchaser, even if such terms and conditions stipulate that they are the only ones applicable. Any specific, written, and deviating conditions shall only be accepted following the express written consent of Terminal 1 (i.e., expressly referring to these Conditions).

1.3. Terminal 1 reserves the right to amend or update the Terms and Conditions at any time. The Terms and Conditions applicable to the Purchaser’s Tickets are those in effect on the date the Purchaser orders the Tickets. The new Terms and Conditions shall apply to any future orders placed by the Purchaser after the new Terms and Conditions have been published on Terminal 1’s ticketing platform (hereinafter the “Ticketing Platform”). 

ARTICLE 2: NO RIGHT OF WITHDRAWAL

In accordance with Article VI.53, 12° of the Economic Law Code, the Purchaser may not exercise the right of withdrawal provided for in Article VI.47 for the provision of services relating to leisure activities if the contract specifies a specific date or period of performance. 

The Purchaser acknowledges that they have been informed and agrees that they do not have a right of withdrawal. 

ARTICLE 3: BOOKING AND TICKET ORDERING PROCESS 

3.1. TERMS OF PURCHASE 

3.1.1. Tickets may be purchased online through the Ticketing Platform or on-site in Terminal 1 via self-service kiosks or at the various activity booths (collectively, “Sales Methods”). 

Tickets sold through the Ticketing Platform can only be purchased by completing the online form available on this Platform. Purchases can be made either as a “guest” or by logging in to the Platform with an account.

The Purchaser may order one or more activities available on the Ticketing Platform, subject to available dates and time slots. 

3.1.2. Tickets may only be purchased by individuals or legal entities with the legal capacity to enter into a contract or, where applicable, who have obtained the necessary authorization from their parents or guardian (or any person exercising parental authority). Terminal 1 reserves the right to verify the age or authorization at any timeand , where applicable, to refuse the order. 

3.1.3. Without prejudice to the foregoing, tickets are available under the terms and in the quantities specified on the ticketing platform.

For certain activities, tickets may be available with additional options (e.g., a VIP package), services (transportation, food and beverage vouchers, etc.), and/or products (promotional merchandise, etc.).

The purchase of Tickets may also be subject to certain conditions or restrictions (such as, but not limited to: a maximum number of players or Tickets per activity or per purchase, payment by credit or debit card (only), a restriction regarding a specific minimum age or height for entry, etc.). By selecting one or more activities, the Purchaser accepts the conditions and restrictions applicable to the activity or activities. Terminal 1 reserves the right to cancel any Tickets ordered that do not comply with these conditions and restrictions. 

Other conditions, imposed by health or safety measures, may apply during the activity.   

3.1.4. Without prejudice to other grounds for cancellation set forth in the Terms and Conditions, Terminal 1 reserves the right to refuse or cancel any order placed by the Purchaser in the following cases: 

i. there is a dispute between Terminal 1, on the one hand, and the Purchaser, on the other, regarding a previous order;

ii. the Purchaser has breached one or more provisions of theTerms and Conditions ;

iii. the Purchaser has been involved in or is suspected of illegal or fraudulent activities.

Terminal 1 reserves the right to request proof of the Purchaser’s identity at any time.

3.1.5. Discounts and promotional offers cannot be combined. The Purchaser may be asked to provide proof of the discount or promotional offer at the time of ordering. 

3.1.6. Booking requests for groups (including team-building events, school groups, clubs, etc.) must be submitted via the contact form available on the Terminal 1 website. These requests are subject to a quote from Terminal 1. The Purchaser’s approval of the quote constitutes full and unconditional acceptance of these Terms and Conditions, as well as the specific terms set forth in the quote. 

3.2. PRICES

3.2.1. The prices of tickets, booking fees, transaction fees, shipping costs, and/or the mobility contribution are listed in euros and include all taxes and VAT, unless otherwise stated. Taxes and VAT are the responsibility of the Purchaser. 

3.2.2. Additional and optional services and/or goods (“Optional Goods”) may also be offered to the Purchaser (e.g., parking, food and beverage vouchers, promotional merchandise) and ordered by the Purchaser through one of the available sales methods. 

3.2.3. If an erroneous or incorrect price is displayed on the Ticketing Platform or at Terminal 1 for any reason (technical, human, IT, or other error), the order will be canceled, even if it has been confirmed by Terminal 1. The Purchaser will be notified of this as soon as possible and may, if they wish and provided that tickets are still available, place a new order at the corrected price.  

3.3. ORDER AND PAYMENT

3.3.1. By placing an order for Tickets through one of the Sales Channels, the Purchaser agrees to these Terms and Conditions, as well as, where applicable, any special terms and conditions set forth on the Sales Channels.

The Purchaser is advised to save or print theTerms and Conditions during the online ordering process.

3.3.2. When purchasing Tickets (or Optional Goods) online, the order is confirmed by a confirmation email sent automatically by Terminal 1 to the Purchaser, containing a summary of the items ordered. 

3.3.3. By making the payment, the Purchaser confirms their intention to purchase the Tickets.

3.3.4. Unless otherwise specified at the time of ordering, payment for any order of Tickets is, in principle, due immediately upon placing the order and must be made at that time. 

Payment shall be made in accordance with the Purchaser’s choice from among the payment methods offered during the ordering process. The payment methods offered include payment by credit card or debit card, or by any other payment method available at the time of placing the order. Credit card payments are subject to a validity check performed by the card issuer, which must authorize the use of the card. 

3.3.5. Without prejudice to Article 3.1.4, the order will only become final upon confirmation of approval by the payment processing centers and receipt of payment by Terminal 1. 

If payment is not authorized by the payment processing center, Terminal 1 will automatically release the ordered Tickets for resale. The Purchaser shall have no recourse against Terminal 1 in such circumstances, nor if, following the release for resale, the Tickets have been sold to a third party and are no longer available. 

3.3.6. The Purchaser is hereby informed that Terminal 1 is in no way involved in payment transactions, which are exclusively under the control of the payment service provider. Terminal 1 cannot be held liable in the event that the payment service is unavailable or malfunctions. 

3.3.7. In accordance with Article 3.1.4, Terminal 1 reserves the right to cancel ticket orders where there are reasonable grounds to suspect that they were placed fraudulently.

ARTICLE 4: TICKET DELIVERY

4.1. DELIVERY METHODS

4.1.1. Upon receipt of payment by Terminal 1, the Purchaser will receive an email confirming their purchase. The Purchaser is therefore required to provide a valid email address when placing the order on the Ticketing Platform and to check for any emails from Terminal 1 that may have been blocked by spam filters.

The Purchaser will receive their tickets in the confirmation email, either as an attachment or as a downloadable file (hereinafter the“e-Tickets”). 

4.1.2. Each Ticket has a unique barcode or a unique QR code that identifies and authenticates it. This QR code is valid for all activities ordered by the Purchaser. 

4.1.3. The Purchaser is responsible for keeping the Tickets safe and for using the Tickets in accordance with the provisions of Section 5 of the Terms and Conditions. 

4.2. NON-DELIVERY 

4.2.1. If the Purchaser does not receive a confirmation email or their Ticket(s), they must notify Terminal 1 as soon as possible by email at the following email address: tickets@terminal1.brussels

4.2.2. If the barcode or QR code on the Ticket is illegible or difficult to read (provided this is not due to poor printing of the Ticket by the Purchaser), the Purchaser must notify Terminal 1 as soon as possible by email at tickets@terminal1.brussels. In this case, and once the problem has been acknowledged by Terminal 1, Terminal 1 shallissue a duplicate Ticket. No compensation or refund will be provided.

4.2.3. Terminal 1 assumes no liability if the information (last name, first name, address, email) provided by the Purchaser is incorrect and, as a result, their Ticket cannot be delivered to them or cannot grant them access to the booked activity or activities.

ARTICLE 5: USE OF TICKETS

5.1. Tickets are personalized and serve as personal, non-transferable admission tickets. Any transfer or resale of Tickets for commercial purposes, in any form whatsoever, is prohibited.

5.2. The Ticket will be scanned at the entrance to the event. Unless otherwise stated on the Ticket, a Ticket with a barcode or QR code entitles the holder to a single entry to the event. If the same barcode or QR code is presented more than once, only the first Ticket presented and scanned will grant access to the event. Holders of photocopies will therefore be denied access to the event. 

5.3. The Ticket is valid only for the date and time of the activity indicated on the Ticket. Any attempt to reuse or copy a Ticket will be considered fraud. Any misuse, falsification, or counterfeiting of the Ticket may result in legal action. Terminal 1 reserves the right to refuse entry to the activity to any person who does not hold a ticket obtained in accordance with the booking process described in the Terms and Conditions. Proof of payment does not constitute a valid ticket for the activity. 

5.4. The Purchaser may print their e-Ticket using the download link sent by Terminal 1. In this case, the e-Ticket must be printed in color or black and white on white A4 paper. The print quality must be perfect, and all elements of the e-Ticket, including the barcode or QR code, must be legible; otherwise, access to the activity will be denied.

The e-Ticket may also be presented by the Purchaser on their mobile phone (such as a smartphone), provided the screen is sufficiently bright.

5.5. If the Ticket or related service is issued in the Purchaser’s name, the Purchaser may be asked to present a valid form of identification during entry checks for the activity. Terminal 1 shall under no circumstances be liable if it has not performed this optional verification, for example, if the Ticket has been counterfeited. 

5.6. Without prejudice to the provisions of Article 6.2.1, the Ticket shall not be replaced, refunded, or exchanged, particularly in the event of loss, theft, or if it is not used on the day or during the selected time slot for the activity. 

5.7. If the Purchaser arrives after the time stated on the Ticket for the activity, they will generally not be admitted to the activity, unless the activity operator decides otherwise based on the available sessions for the activity. Due to the nature of the activity, the operator may not be able to admit latecomers. In this case, the Purchaser’s spots will be forfeited, with no compensation available to the Purchaser. If the operator decides to admit latecomers, the Purchaser agrees to be assigned to other games or to another game group that may be available and waives any claim or recourse in this regard against Terminal 1 and the operator.   

5.8. The Purchaser must keep the Ticket for the duration of their participation in the activity and must be able to present it upon request.

ARTICLE 6: OPERATION OF THE PLATFORM, LIABILITY, CHANGES, AND CANCELLATION

6.1. Content and Functioning of the Sales Methods

6.1.1. Terminal 1 assumes no liability arising from access to or use of the Ticketing Platform. Furthermore, Terminal 1 makes no warranty, express or implied, regarding the error-free, virus-free, bug-free, or uninterrupted operation of the ticket sales methods.

Terminal 1 shall not be held liable for any direct or indirect damages arising from visiting or using the ticket sales methods it provides (in particular in the event of loss of content resulting from uploading or downloading from the ticketing platform). 

6.1.2. Terminal 1 makes reasonable efforts to display information that is as up-to-date, accurate, and complete as possible, but makes no warranty, express or implied, regarding the security, accuracy, or completeness of the information, whether in relation to the goods or services available through the various ticket sales methods it provides.

Terminal 1 cannot be held liable for the acts and omissions, the goods and services offered, or the information provided on third-party websites (including those of the activity operator) specifically dedicated to the activity, including those to which the Ticketing Platform refers or links, whether in terms of the content or the operation of such websites. The content of third-party websites containing links to the Ticketing Platform, as well as the links themselves, are beyond the control of Terminal 1 and are therefore the sole responsibility of those third parties.

6.2. LIABILITY, CHANGES, AND CANCELLATION OFTHE ACTIVITY

6.2.1. No purchase may be canceled, exchanged, or refunded to the Purchaser, except where the activity is canceled by Terminal 1 or the activity operator (without prejudice to Article 3.1.4.). In this case, the Purchaser may choose between a refund of the Tickets’ purchase price or a session at another date and time slot.

Purchases made through the Ticketing Platform in "guest" mode cannot be modified by the purchaser.

Purchases made through the Ticketing Platform using an account created on the Ticketing Platform entitle the Purchaser to modify their order on the Platform no later than twenty-four (24) hours before the start of the first activity, subject to available dates and time slots. 

6.2.2. Under no circumstances may the Purchaser claim any damages or a refund from Terminal 1 on the grounds of poor quality or a lack of quality in the activity, the content of the activity, a change to the content or the conduct of the activity, or a delay in its conduct. 

Similarly, Terminal 1 cannot be held liable in the event of discrepancies between the photographs, videos, illustrations, or descriptions used to present and/or promote the activity as they appear on any promotional material for the activity itself. Terminal 1 accepts no liability for the accuracy of information displayed on the Ticketing Platform or via any other Sales Method, which has been provided to Terminal 1 by the activity operator or by third parties.  

6.2.3. Under all circumstances, in the event of a refund of the purchase price of the Tickets, such refund shall be issued only to the original Purchaser of the initial transaction using the same payment method used at the time of the order (credit card or debit card). 

6.2.4. Except in cases of willful misconduct, fraud, or gross negligence on the part of Terminal 1 or its employees or agents:

i. Terminal 1’s liability is limited to foreseeable direct damages, which are equal to the value of the tickets, goods, and/or services ordered by the Purchaser from Terminal 1; and 

ii. Terminal 1 shall not be liable for loss of profits or savings, loss of income, loss of customers, loss of data, loss of opportunity, or any other indirect or unforeseeable damages at the time of the sale of the Tickets. 

Terminal 1 shall not be liable for any hearing or vision impairment, or other sensory or physical injuries resulting from participation in the activity to which the Tickets relate. Any claim regarding physical injury must be directed to the activity operator. 

6.2.5. The Purchaser and any accompanying persons are required to comply with the rules in effect within Terminal 1 (internal rules, safety, evacuation, health measures, etc.). They agree to behave as any prudent and diligent person would during the activity and while on the premises of Terminal 1, and to comply with any requests from security staff.

The Purchaser agrees to comply with all preventive and control measures (such as bag checks) implemented by Terminal 1, the activity operator, and/or the relevant authorities in order to gain access to Terminal 1 or the activity. Failure to comply with these measures may result in denial of access to Terminal 1 and the activity, without any refund of Tickets to the Purchaser (and any accompanying persons). 

In particular, it is prohibited to bring into Terminal 1 any dangerous items, anything that could be used as a projectile, or any pyrotechnic items. 

The Purchaser and any accompanying persons or participants participate in the activity at their own risk. Under no circumstances shall Terminal 1 be held liable for any damage, whether property damage or personal injury, caused to third parties by the Purchaser or participants, or to themselves or their property. This is without prejudice to the provisions of Article 6.2.4.  

6.2.6. Participation in any activity implies full and unconditional acceptance of the operating rules and safety instructions provided by Terminal 1 and the activity operator. 

The Purchaser and the participants declare that they are in good physical condition and fit to participate in the activity. In particular, they agree (i) not to be under the influence of alcohol, drugs, or any medication that could impair their physical or mental faculties, (b) to be aware of their physical capabilities and limitations, and (c) not to endanger their own safety or that of others. 

The Purchaser and participants must behave in a prudent, responsible, and respectful manner at all times. They are responsible for their own safety as well as that of other participants.

The equipment provided must be used strictly in accordance with the instructions and guidelines provided before and during the activity.

Terminal 1 and the activity operator reserve the right to exclude, at any time, any person who fails to comply with the rules and instructions or whose behavior is likely to disrupt the smooth operation of the activity or compromise the safety of the premises and/or persons.  

No exclusion, nor any voluntary withdrawal from the activity before it ends, shall entitle the participant to a refund, regardless of the reason.

The Purchaser agrees to inform the participants of these obligations. 

6.2.7. Terminal 1 and the activity operator assume no liability in the event of theft, loss, or damage to the personal or professional belongings of the Purchaser and participants.

6.3. FORCE MAJEURE

Under no circumstances shall Terminal 1 be held liable for any failure to meetits contractual obligations due to unforeseeable events or acts of force majeure. The following are considered to be force majeure events, including but not limited to: fire, flooding, earthquakes, storms, hurricanes, and any other natural disaster; exceptional weather conditions; diseases, pandemics, or epidemics; seizures; decisions or sanctions by the authorities; embargoes; strikes; lockouts; blockades, power outages, telephone and internet outages, terrorist activities, terror alerts, (civil) war, revolt , demonstration, revolution, strikes, machine breakdowns or accidents, or exceptional traffic accidents, supply difficulties, failure of suppliers’ or carriers’, or any other unforeseeable circumstance beyond the control of Terminal 1 that renders the performance of obligations temporarily or permanently impossible. 

Such events shall release Terminal 1 from any liability and shall entitle it, as the case may be, either to reduce its obligations, to terminate the contract, or to suspend its performance for the duration of the force majeure without being liable for any compensation whatsoever. Terminal 1 reserves the right to propose an alternative date and time for the activity to the Purchaser. 

ARTICLE 7: INTELLECTUAL PROPERTY RIGHTS

7.1. The Tickets, their design, and their components (including names, trademarks, domain names, logos, graphic designs, photographs, videos, texts, and other content and creations, etc.) remain at all times the exclusive property of Terminal 1 or have been subject to prior authorization for use by third parties, and may therefore not, either in whole or in part, in any form, on any medium, or by any means whatsoever, be reproduced, exploited, used, copied, imitated, or distributed without the prior written authorization of Terminal 1, except for the purposes of printing in accordance with Article 5.4 of the Terms and Conditions.

All text, images, and photographs featured on the Ticketing Platform are protected by copyright and may not be used for any purpose whatsoever without the prior written authorization of Terminal 1. Unless authorized in writing by the activity operator, any commercial use of the activity’s name or logo is strictly prohibited for the Purchaser and may result in legal action.

7.2. It is prohibited to photograph, film, or record the event in any form whatsoever for any commercial use or purpose. 

If Terminal 1 or the activity operator has arranged for the activity to be filmed and/or photographed, the Purchaser (and the audience) may appear incidentally in such recordings. By accepting the Terms and Conditions and/or by attending the activity, the Purchaser and any persons accompanying them to the activity agree that their image may be reproduced as part of this recording and used, in any form whatsoever (including for commercial purposes), by Terminal 1 or the operator. This right is granted worldwide and free of charge. 

Some activities may offer participants the opportunity to be photographed individually or as a group. In such cases, if they agree, the participants concerned consent to being photographed individually or as a group. 

ARTICLE 8: PROTECTION OF PERSONAL DATA 

When the Purchaser orders Tickets online, Terminal 1 collects, processes, and stores personal data, which Terminal 1 endeavors to do in a manner that respects the Purchaser’s rights, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the“GDPR”) and the applicable national laws implementing it, in particular the Act of July 30, 2018, on the protection of natural persons with regard to the processing of personal data. 

The term“personal data” refers to personal data provided when ordering tickets or during the activity, such as title, first name, last name, email address, mailing address, telephone number, language, date of birth, or other information related to the activity (hereinafter “Personal Data”).

Personal data is processed in accordance with the Privacy Policy available here: https://terminal1.brussels/en/politique-de-confidentialite/ 

By placing an order under these Terms and Conditions, the Purchaser declares that they have read the Privacy Policy and accept its contents without reservation.

ARTICLE 9: MISCELLANEOUS

9.1. If any provision of these Terms is found to be invalid, void, or unenforceable under applicable laws or regulations, this shall not affect the validity of the other provisions of these Terms, which shall remain in full force and effect. Any provision that is wholly or partially invalid, void, or unenforceable shall be deemed unwritten and shall be replaced, or shall be deemed to have been replaced by the parties, with a similar provision that complies with the law and which, as far as possible, fulfills the same function.

9.2. The failure of Terminal 1 or the Purchaser to exercise a right or to rely on a possible breach of any of the obligations incumbent upon the other party shall not be construed as a waiver of the right or obligation in question. 

9.3. Terminal 1 is authorized to assign or transfer these Terms and Conditions and the contract entered into between Terminal 1 and the Purchaser, in whole or in part and in any form whatsoever, to any company within its group, including any subsidiary, parent company, sister company, or affiliated entity, without the Purchaser’s consent.

9.4. The Terms and Conditions, the contract, and the relationship between Terminal 1 and the Purchaser shall be governed exclusively by Belgian law. 

9.5. Any dispute relating to the formation, interpretation, or performance of these Terms and Conditions, or arising from the relationship between Terminal 1 and the Purchaser, shall be subject to the exclusive jurisdiction of the courts of Brussels.

If you have any questions or complaints regarding the purchase of Tickets, you may contact Fire-Starter’s ticketing service by email at tickets@terminal1.brussels or by mail at the following address: Fire-Starter SA, Place de Belgique, 1, 1020 Brussels. The Purchaser is informed of the existence of the Consumer Mediation Service( https://consumerombudsman.be/). However, Fire-Starter is not obligated to participate in the out-of-court dispute resolution procedure.